1. Return Period
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Customers may return items within 30 days of receiving their order.
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Returns requested after this period will not be accepted.
2. Condition of Returned Items
To be eligible for a return:
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Items must be unused, unworn, and in their original packaging.
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All tags, labels, and accessories must be intact.
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Proof of purchase (order confirmation or receipt) must be provided.
3. Non-Returnable Items
The following items cannot be returned for hygiene or safety reasons (unless defective):
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Undergarments and socks
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Personalized or custom-made products
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Sale or clearance items (if specified as final sale)
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
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Shipping costs are non-refundable.
5. Return Shipping
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Customers are responsible for the cost of return shipping, unless the item received was faulty or incorrect.
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We recommend using a trackable shipping method, as True Warehouse cannot be held responsible for lost return parcels.
6. Exchanges
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At this time, we do not offer direct exchanges. If you would like a different item, please return your product and place a new order.
7. Damaged or Incorrect Items
If you received a defective or wrong item, please contact us within 7 days of delivery at info@true-warehouse.com with your order number and photos of the issue. We will arrange a replacement or refund.
8. Contact Information
For all return and refund inquiries, please reach out to us:
📧 info@true-warehouse.com