1. Processing Time
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Orders are processed within 1–2 business days after payment has been confirmed.
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You will receive a confirmation email once your order has been dispatched.
2. Delivery Time
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Standard delivery time is 5–10 business days from the date of dispatch.
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Delivery times are estimates and may vary depending on your location and external factors (e.g., courier delays, customs clearance).
3. Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address and order size.
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Any applicable duties, taxes, or customs charges are the responsibility of the customer.
4. Shipping Locations
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We currently ship to [insert regions/countries you want to include, e.g., Europe / Worldwide].
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Orders placed to locations outside our service area may be cancelled and refunded.
5. Tracking Your Order
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Once your order has been dispatched, you will receive an email with tracking details.
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Customers are responsible for monitoring delivery status using the provided tracking information.
6. Delays & Issues
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True Warehouse is not liable for shipping delays caused by couriers, customs, weather, or other factors beyond our control.
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If your package does not arrive within the estimated delivery window, please contact us at info@true-warehouse.com.
7. Incorrect Shipping Information
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Please ensure your shipping address is accurate at checkout.
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True Warehouse is not responsible for lost or delayed orders due to incorrect or incomplete addresses provided by the customer.
8. Contact Information
For any shipping-related questions, please contact us:
📧 info@true-warehouse.com